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Privacy Policy

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First Harmonic Limited (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide when you use our website or services.

1. Information We Collect

We collect personal information from you when you:

  • Register on our website

  • Place an order

  • Subscribe to our newsletter or SMS updates

  • Participate in promotions, surveys, or contests

  • Contact customer support

  • Browse or interact with our website

The types of personal data we may collect include:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Payment and billing information (including credit/debit card details)

  • SMS preferences and message content

  • Purchase and cart activity (including abandoned carts)

  • IP address and browser/device information

We may also collect non-personal data, such as anonymized usage statistics or aggregated traffic data.

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Processing and fulfilling your orders

  • Sending transactional and promotional communications (email and SMS)

  • Providing customer service and support

  • Managing your account and preferences

  • Personalizing your shopping experience

  • Improving our website and services

  • Detecting and preventing fraud or misuse

You may opt-in or opt-out of marketing communications at any time. See the “Your Choices” section below.

3. SMS Communications

If you provide your phone number and opt-in to receive SMS messages, we may send you:

  • Order confirmations and shipping updates

  • Reminders for abandoned carts

  • Promotions, offers, or updates

You can opt-out of SMS communications at any time by replying “STOP” or following the instructions provided in the message.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep track of your shopping cart and saved items

  • Remember your preferences

  • Analyze site usage and improve performance

  • Deliver personalized content or promotions

You can manage cookie preferences through your browser settings. Disabling cookies may affect your site experience.

5. How We Share Information

We do not sell or rent your personal information. We may share your data with trusted third-party partners who help us operate our website and fulfill services, including:

  • Payment processors

  • Shipping and logistics providers

  • Email and SMS communication platforms

  • Fraud prevention services

These partners are contractually obligated to protect your information and use it solely for the purpose of providing services to us.

We may also share information when required to comply with legal obligations, protect our rights, or prevent fraudulent or malicious activity.

6. Data Security

We implement industry-standard security measures to safeguard your data:

  • Secure Sockets Layer (SSL) encryption

  • Encrypted payment processing

  • Access restricted to authorized personnel

  • Secure databases and firewalls

However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and be mindful when sharing sensitive information.

7. Your Choices

You have control over your information:

  • Modify or delete your account via the “My Account” section

  • Opt-out of emails via the unsubscribe link in emails or your account preferences

  • Opt-out of SMS by replying “STOP” to any message

  • Disable cookies through your browser settings

Note: We may retain information related to past transactions for legal and record-keeping purposes.

8. Third-Party Links

Our website may contain links to third-party sites. These sites operate independently and have their own privacy policies. We are not responsible for the content or privacy practices of those websites.

9. Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

First Harmonic Limited
Email: info@firstharmoniclimited.com
Phone: 781 386-1515
Address: info@firstharmoniclimited.com

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